Frequently Asked Questions

AI TV REMOTE is a smart universal remote for your iPhone that lets you control compatible smart TVs over your local Wi-Fi network. It also includes a built-in AI assistant to help you find shows, get recommendations, and answer questions about content.

The app supports a wide range of smart TVs that expose standard network-control protocols, including many Amazon Fire TV, and other Wi-Fi enabled smart TV devices. Your TV and iPhone must be on the same Wi-Fi network.

• Make sure your iPhone and TV are on the same Wi-Fi network.
• Open the app and tap Search for devices.
• Select your TV from the list and confirm the pairing prompt on your TV screen if one appears.
• That's it — the remote is ready to use.

• Check that both devices are on the same Wi-Fi (not guest / 5GHz-only if the TV is 2.4GHz-only).
• Disable VPN on your iPhone while pairing.
• Restart your router, TV, and the app.
• Allow Local Network permission for the app in Settings → Privacy → Local Network.
• If the issue persists, contact support with your TV model and iOS version.

The AI assistant can recommend movies and TV shows, explain plots, suggest what to watch based on your mood, answer general questions, and help you navigate content. It is powered by the OpenAI API.

No. AI responses may contain errors, outdated information, or hallucinated facts. Do not rely on the AI for medical, legal, financial, or other professional advice. Always double-check important information.

Your prompts are sent to OpenAI only to generate a response. OpenAI does not use API data to train its models. We do not sell or share your chat content. For details see our Privacy Policy.

No. Please do not send passwords, payment details, health data, government IDs, or other sensitive information to the AI chat.

AI TV REMOTE offers a free tier with core remote features. Advanced features (including unlimited AI Chat) require an auto-renewing subscription.

• Open Settings on your iPhone.
• Tap your Apple ID → Subscriptions.
• Select AI TV REMOTE and tap Cancel Subscription.

You'll continue to have access until the end of the current billing period.

Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, and request a refund for the purchase.

Open the app, go to Settings, and tap Restore Purchases. Make sure you're signed in with the same Apple ID you used for the original purchase.

Yes. Subscriptions automatically renew at the end of each period unless canceled at least 24 hours before the period ends. You can manage auto-renewal in your Apple ID subscription settings.

• Confirm that the TV is still on the same Wi-Fi network.
• Reconnect to the TV from the device list.
• Force-quit the app and reopen it.
• Check for app updates in the App Store.

• Update to the latest version of the app and iOS.
• Restart your iPhone.
• Reinstall the app if the problem continues.
• Send us your device model, iOS version, and a short description to support@aplexityai.com.

AI TV REMOTE needs Local Network permission to discover your TV on Wi-Fi using Bonjour/mDNS. Without it, the app can't find or control your TV. This data stays on your local network.

We collect standard diagnostics, device information, usage analytics, and the prompts you send to the AI assistant. Full details are in our Privacy Policy.

No. We do not sell personal data to third parties.

Email support@aplexityai.com from the account you used, and we'll delete your data in accordance with our Privacy Policy and applicable law.

Email us at support@aplexityai.com. Please include your iPhone model, iOS version, TV model, and a description of the issue. Screenshots help.

We love feedback. Send feature ideas to support@aplexityai.com with the subject line "Feature request".